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These terms of sale are applicable to all sales made with the HOTEL VILLA-LAMARTINE, 28 avenue Lamartine, 33120 ARCACHON, (with the exception of group reservations). Consequently, the customer acknowledges having read these terms of sale and undertakes to respect them. These terms of sale are modifiable at any moment, and the applicable terms will be those in force on the date when the reservation will be made .

Article 1 - Rates

The rates shown are in Euros (€) and all taxes included, and include VAT on the day of booking. Any change in the applicable rate, or any modification or introduction of new taxes imposed by the competent authorities, will automatically be reflected on the prices indicated on the invoice date.

Rates are per room or suite for the number of people indicated and according to the selected period and do not include additional services (unless stated otherwise). City / tourist tax is 1.10 € per day and per person (over 18 years), is not included in the quoted rate and has to be paid directly to the hotel. It applies from 01 January to 31 December of each year.

Special requests can not be guaranteed and may incur additional charges and are subject to change without notice. No stay booked before the introduction of a promotional offer or changes in the tariff policy and capacity management (yield), will not be reimbursed, even partial.

Article 2 - Reservations and Means of Payment

Reservations can be made on www.hotelvillalamartine.com, by phone, by e-mail or by mail. The reservation will be effective only if the latter is guaranteed by the customer by communicating a credit card number with validity date and after receipt of a detailed booking confirmation.

Hotel Villa-Lamartine requests before the taking of room a physical or virtual imprint CB being a deposit in case of deterioration by the customer or to guarantee the payment of all services consumed.

Payment of all services will be made directly to the hotel (exceptions made for prepaid reservations at the time of booking). The hotel reserves the right to refuse any reservation in case the credit card number is incorrect or the reservation is incomplete.

In case of pre-payment, payment can be made by check, bank transfer or bank card, and is deducted from the price of the stay.

Reservations of whatever origin will be payable in Euro (€) only. The Villa-Lamartine hotel accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted to the reservation in order to prevent any disclosure to a third. However, the hotel can not be held responsible for fraud, malfeasance or any wrongdoing during the payment transactions.

Upon registration of the reservation, a debit authorization of the credit card will be made. This will be done for informational purposes, and will in no case be a debit of the account except in the following cases:

  • Promotional offer "non-cancellable - non-refundable".
  • If the credit card is prior to the date of arrival.
  • If the arrival date is more than 90 days from the date of booking.

The customer is solely responsible for his choice of services and their suitability to his needs, so that the responsibility of HOTEL VILLA-LAMARTINE can not be sought in this respect.

Article 3 - Case of Force Majeure

Force majeure is defined as any event outside the parties which is unpredictable and insurmountable and which prevents the client from making the trip, to fulfill all or part of the obligations laid down in the contract. This will apply in particular to the strike of means of transport, hotel staff, governmental or public riots, attacks, severe weather.

Article 4 - Modification or Cancellation of Stay

Any modification or cancellation of reservation must be the subject of a request in writing or by email to hotel@villalamartine.com. The request will not become effective until the HOTEL VILLA-LAMARTINE has confirmed its acceptance in writing.

In case of modification or cancellation of stay, the following conditions apply (except in cases of force majeure) :

  • For any request made less than 3 days before the arrival date, the amount of the first night will be charged (less than 7 days in "High Season" period).
  • If canceled or modified later or in case of no-show, the first night will be charged.
  • Any stay begun is entirely due.

For reservations made via the website of our partners, the cancellation must be made via this website. The cancellation conditions that apply are then specific to the partner and may therefore be different from those of the HOTEL VILLA-LAMARTINE. In case of an extended stay, the client must inform the reception of the hotel at 10:00 am at the latest on the day of the planned departure, in order to know the availabilities.

Article 5 - Hotel Services

Check-in: the rooms are available at any time after 3 pm Check-out: it is necessary to leave the rooms not later than midday. A surcharge may be charged for non-compliance with the maximum departure time. In case of arrival after 8 pm, the reception must be notified.

The customer agrees and agrees to use the room as a family man. Any behavior contrary to good morals and public order will cause the hotelier to ask the client to leave the establishment without any compensation and without any refund if a settlement has already been made.

Article 6 - Relocation

In case of unavailability of the Hotel Villa-Lamartine or in case of force majeure, the latter reserves the possibility of having the client totally or partially accommodated in a hotel of equivalent or superior category, offering services of equivalent nature in one Perimeter of 20 kms. The transfer will then be at the expense of the hotelier who can not be searched for payment of any additional compensation.

Article 7 - Complaints

Any complaint must be addressed to the HOTEL VILLA-LAMARTINE by registered letter with acknowledgment of receipt, within a period of 15 days following the departure of the stay which is the subject of the said complaint. After this period, no complaint can be taken into account.

Article 8 - Privacy Statement

In accordance with the law 78-17 about privacy protection, the customers are warned that their reservation is the subject of a computerized nominative treatment. Users have the right to access and rectify the data entered, which is exercised at the registered office: SAS HOTEL LAMARTINE, 28 avenue Lamartine, 33120 ARCACHON. It is specified that this information is not communicated to third parties.

HOTEL VILLA-LAMARTINE offers wireless Internet access. The user customer agrees that the computer resources made available to him shall not in any way be used for the purposes of the reproduction, representation, making available or communication to the public of works or objects protected by a Copyright, by a neighboring right such as texts, photographs, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Book I and II of the French Intellectual Property Code when this authorization is granted. Required.

HOTEL VILLA-LAMARTINE has a video surveillance system in the common areas of the building as well as a car park.

Article 9 - Responsibilities

The hotel declines all responsibility in the event of theft, loss, degradation of belongings belonging to customers during their stay. The customer shall be held liable for any damage, degradation or vandalism that may occur as a result of the occupancy of the premises and / or the fact of the participants and / or the staff for whom he is responsible, Movable, decoration and real estate belonging or not belonging to the hotel, noted within the 24 hours of departure from the hotel of the customer, the debit of the CB imprint left on arrival will be done unilaterally with a minimum amount of 100 €.

Therefore, the Villa-Lamartine Hotel can ask the customer to leave the establishment without any compensation and without any refund of the stay in progress, and to reimburse the damages caused by these acts.

Article 10 - Applicable Law

These General Conditions of Sales are governed by French law. This is true of substantive rules as well as rules of form. Disputes shall be within the exclusive jurisdiction of the French courts.

Article 11 - Mediation between professional and consumer

In the event of a dispute, after informing management and failing a satisfactory response within 30 days, the client can contact the MTV Mediator, whose contact details are available on his website: www.mtv.travel.

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